Returns & Right of Withdrawal
If a product does not meet your expectations, you can usually return it. However, please read this page carefully before submitting a return request.
Defective product?
If a product is defective, it is covered by warranty. Please contact us by following the steps outlined in the Warranty & Complaints section.
Right of Withdrawal
You have the right to cancel and return your order within 14 days of receiving the confirmation email. After cancellation, you have an additional 14 days to return the product. If you wish to exercise your right of withdrawal, the product must be returned with all delivered accessories and, if reasonably possible, in its original condition and packaging.
If you would like a refund for the purchase amount, please don't forget to include your bank account number (IBAN) on the return form. We will reimburse the order amount within 14 days after receiving the product in good condition. Please use our return form to request a return or withdrawal.
Return/Withdrawal Form
We're sorry to hear you wish to return the product. Our customer service team is here to assist you. Please complete this form and click "Submit." We will contact you as soon as possible to discuss the next steps for your return request.
Return Form:
Name:
Email Address:
Order Number:
IBAN / Bank Account Number:
Product(s) (please specify the quantity):
Reason for Return:
- Product does not meet expectations
- Ordered multiple of the same product
- Made a mistake in the purchase
- Other explanation
Send returns to:
Candyleaf
Wattweg 5
4622RA Bergen op Zoom
The Netherlands
Important:
If you exercise your right of withdrawal, the product must be returned with all accessories and – if reasonably possible – in its original condition and packaging. Please note that certain products with limited shelf life or hygiene products cannot be returned. The right of withdrawal does not apply to these items, meaning that the sale is final after successful payment.